Issue
Troubleshooting uninstalling ODBC driver
Symptoms
- Uninstall will not complete
- Error message received after uninstalling
Cause
If you try to uninstall a previous version of a driver and receive an error message, some registry keys may need to be deleted to complete the uninstall.
Resolution
If you are trying to upgrade to a new release and are attempting to uninstall the previous version of your driver, you may receive the following error message:
If you are trying to upgrade to a new release and are attempting to uninstall the previous version of your driver, you may receive the following error message:
To correct this:
- Go to Start > Search programs and file and type regedit in the search field.
- The Registry Edit application opens.
- Do one of the following:
- For 64 bit machine, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\.
- For 32 bit machine, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall.
- Delete the key that was displayed in the error dialog. In this example, it is {0B338284-2241-42A6-B7FC-9036BE730CEA}.
- Also, conduct a search for the keys containing ServiceNow and be sure to delete them.
