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ODBC Error Messages: Verifying that your credentials are correct

  

Symptoms
  • unable to connect to the URL due to a user authentication error
  • driver unable to connect to URL
      
Cause
If you receive an authorization required error messsage, it is likely that there is a user authentication issue with your instance.
Resolution
If you receive the following error message while using the ODBC driver, 

[DataDirect][ODBC OpenAccess SDK driver][OpenAccess SDK SQL Engine]Method failed: 

(https://demo.service-now.com/sys_user.do?SOAP&displayvalue=all) HTTP/1.1 401 Authorization Required with code: 401, make sure that the credentials (user name / password) supplied in the login dialog are correct and that the user exists in the targeted instance.

Article Information

Last Updated:2015-05-02 09:58:41
Published:2014-06-12