ODBC Error Messages: Verifying that your credentials are correct
Symptoms
- unable to connect to the URL due to a user authentication error
- driver unable to connect to URL
If you receive an authorization required error messsage, it is likely that there is a user authentication issue with your instance.
Resolution
If you receive the following error message while using the ODBC driver,
If you receive the following error message while using the ODBC driver,
[DataDirect][ODBC OpenAccess SDK driver][OpenAccess SDK SQL Engine]Method failed:
(https://demo.service-now.com/sys_user.do?SOAP&displayvalue=all) HTTP/1.1 401 Authorization Required with code: 401, make sure that the credentials (user name / password) supplied in the login dialog are correct and that the user exists in the targeted instance.