Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Determining if a variable is defined on the workflow or execution plan - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Determining if a variable is defined on the workflow or execution plan
KB0538899

Determining if a variable is defined on the workflow or execution plan


2441 Views Last updated : May 1, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Determining if a variable is defined on the workflow or execution plan

 

Symptoms
  • No variables on form
  • Variable not visible

Resolution

In some use cases, a catalog item runs a workflow or execution plan that creates a catalog task. Sometimes the catalog task may not show all or any of the variables that were in the original item.

To troubleshoot variables that are not visible on a catalog task created from a workflow:
  1. The variable or variables may not be included in the workflow activity that defines the task. Check by finding the WF activity that is creating the task inside the Workflow editor window.



  • Open the task.

    The Variables on Task Form slush bucket appears on the form, with Available and Selected variables listed. The variables that you need to see must be in the Selected list.



  • Note the following:
      • Changing the slush bucket does not change already created tasks's variables.
      • The change is applied to new tasks created after the change.
      • If you have multiple tasks in a workflow, you will need to do the same for all of them.
      • Incorrect formatting on the catalog task variables will be caused by missing out the containers in the selected slush bucket.

    To troubleshoot variables that are not visible on a catalog task created from an execution plan:

    1. The variable(s) may not be included in the execution plan that is creating the task. Check by finding the execution plan that is creating the task.

      The related list contains the Execution Plan Task related list.



    Note the following:
      • Changing the Available Variables list does not change the variables on previously created tasks.
      • The change is applied to new tasks created after the change.
      • A related list on this task is called Available Variables.
      • The variables that you need to see must be on the Available Variables list.
      • If you have multiple tasks in an Execution Plan Task list, you will need to do the same for all of them.
      • Incorrect formatting on the catalog task variables are caused by missing out the containers in the list.

    The world works with ServiceNow.

    Sign in for more! There's more content available only to authenticated users Sign in for more!
    Did this KB article help you?
    Did this KB article help you?

    How would you rate your Now Support digital experience?

    *

    Very unsatisfied

    Unsatisfied

    Neutral

    Satisfied

    Very satisfied

    Very unsatisfied

    Unsatisfied

    Neutral

    Satisfied

    Very satisfied

    What can we improve? Please select all that apply.

    What are we doing well? Please select all that apply.

    Tell us more

    *

    Do you expect a response from this feedback?

    • Terms and conditions
    • Privacy statement
    • GDPR
    • Cookie policy
    • © 2025 ServiceNow. All rights reserved.