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Description

When a Reference field is dependent on another field, results are not being limited as expected in addition to the reference qualifier, if the field it is dependent on is not present in the form layout.

This is working as expected when list editing a dependent Reference field, but not when editing the field on the form.

The same behavior occurs if setting the Incident Watchlist as dependent on the Company, so that, when clicking on the reference lookup for the watchlist, only users under a certain company should be listed.
 
When removing the Company field from the Incident Default View, or using the the Self-Service view where Company is not displayed, the watchlist reference lookup shows to all the users.

Steps to Reproduce

  1. Login as admin on any instance
  2. Open any incident record and make sure Company is on the form
  3. Right click on Watchlist > Configure Dictionary > Check [Use dependent field] > Select Company as dependent field > Save
  4. Navigate back to incident form in Default view and make sure Company field is populated with a value
  5. Click on Watchlist field and do a lookup, only see users under the specified company
  6. Right click on the incident form > Configure > Form layout > Remove Company from the view
  7. Navigate back to incident form in Default view and click on Watchlist field and do a lookup, see all the users
  8. Navigate back to incident form in Default view and change the view to Self-service
  9. Click on Watchlist field and perform a lookup, see all the users
  10. Right click on the form > Configure > Form layout > Add Company to the Self service view
  11. Navigate back to incident form in Self service view, and click on Watchlist field and perform a lookup, only see users under the specified company

Workaround

On instances before Madrid, adding the dependent field to the form layout would resolve the issue.


Related Problem: PRB601488

Seen In

Berlin Patch 4
Dublin EA 8
Fuji Patch 4 Hot Fix 1
Helsinki Patch 2
Helsinki Patch 3 Hot Fix 3
SR - IRM - Audit Management - New York 2019 Q3
SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - IRM - Risk Management - New York 2019 Q3
SR - ITOM - Fundamentals Istanbul Jakarta Kingston r1 - v5.99.6
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Security Incident Response PA Content - New York 2019 Q3
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3

Fixed In

Madrid

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-08-19 17:18:19
Published:2019-06-18