Personalizing a list with the glide.ui.list_edit Property set to False creates a User Preference that sets list_edit_enable to False. This becomes an issue if glide.ui.list_edit is later set back to True and any user who Personalized a list in the past is unable to List Edit.

Steps to Reproduce

  1. Navigate to System Properties > All Properties.
  2. Search for Name = glide.ui.list_edit.
  3. Set the value to false.
  4. Navigate to Incident > Open.
  5. Click on the cog icon.
  6. Click the OK.
  7. Navigate to System Properties > All Properties.
  8. Search for Name = glide.ui.list_edit.
  9. Set the value to true.
  10. Navigate to Incident > Open.
  11. Double click on any field from the list to List Edit.
    You are unable to edit the list.


Navigate to the User Preferences table (sys_user_preference) and remove the values that have list_edit_enable set to false.

Related Problem: PRB601353

Seen In

Berlin Hot Fix 4
Calgary Patch 4
Eureka Patch 11 Hot Fix 2
Fuji Patch 10

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:39:42