Description
Personalizing a list with the glide.ui.list_edit Property set to False creates a User Preference that sets list_edit_enable to False. This becomes an issue if glide.ui.list_edit is later set back to True and any user who Personalized a list in the past is unable to List Edit.
Steps to Reproduce
- Navigate to System Properties > All Properties.
- Search for Name = glide.ui.list_edit.
- Set the value to false.
- Navigate to Incident > Open.
- Click on the cog icon.
- Click the OK.
- Navigate to System Properties > All Properties.
- Search for Name = glide.ui.list_edit.
- Set the value to true.
- Navigate to Incident > Open.
- Double click on any field from the list to List Edit.
You are unable to edit the list.
Workaround
Navigate to the User Preferences table (sys_user_preference) and remove the values that have list_edit_enable set to false.
Related Problem: PRB601353
