Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Troubleshooting a workflow that fails mid-workflow - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Troubleshooting a workflow that fails mid-workflow
KB0538520

Troubleshooting a workflow that fails mid-workflow


6590 Views Last updated : Sep 21, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

This article guides you through the process of troubleshooting a workflow that fails mid-workflow. It provides steps to help you eliminate common causes by verifying that the configuration of your networking is correct.
Symptoms may include the following:
  • Workflow is not progressing
  • Workflow not progressing in domain-separated environment
  • Workflow hung on activity
  • Workflow does not generate a task
  • Workflow not found
  • Workflow not returning
  • Workflow does not generate approval
  • The generate activity does not create tasks or approvals
  • Duplicate workflows
  • Duplicate approvals
  • Subflow does not return
  • Subflow running too long
  • Subflow stuck
  • Timer did not execute
  • Timer failed
  • Stuck worker with timer stuck
  • Stuck work with async wftimer <sysID>
  • Workflow notification not triggered
  • Event does not trigger
  • Unable to open workflow

Resolution

Determine whether any of the troubleshooting steps below are true for your environment. Each step provides a link to an article that can help you eliminate possible causes and take corrective action as necessary. 

  1. Determining if the scheduler is too busy for timers. For more information, see KB0538055: Determine if busy Scheduler is delaying workflow timers.  
  2. Determine if an approval was manipulated outside of the workflow. For more information, see KB0538242: Determining if an approval was manipulated outside of the workflow. 
  3. Determine if there are inconsistent domain issues or if the approver is in the wrong domain. For more information, see KB0538502: Determining if there are inconsistent domain issues (approver in the wrong domain).
  4. Determine if there was a an exception mid-transaction. For more information, see KB0538284: Determine if there was an exception that prevents workflow from starting or resuming.
  5. Determine if there are competing business rules that cause the workflow to stop. For more information, see KB0538069: Determining if there are competing business rules that cause the workflow to stop. 
  6. Determine if there is a table cleaner issue. For more information, see KB0538279: Determining a table cleaner issue. 

 

Note: If the problem still exists after trying the steps in this article, submit an incident to SN Technical Support and note this Knowledge Base article ID (KB0538520) in the problem description. For more information, see Customer Support.

 


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.