Troubleshooting a workflow that fails mid-workflow

Description

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This article guides you through the process of troubleshooting a workflow that fails mid-workflow. It provides steps to help you eliminate common causes for your problem by verifying that the configuration of your networking is correct.

Symptoms

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Symptoms may include the following:

• Workflow is not progressing
• Workflow not progressing in domain-separated environment
• Workflow hung on activity
• Workflow does not generate a task
• Workflow not found
• Workflow not returning
• Workflow does not generate approval
• The generate activity does not create tasks or approvals
• Duplicate workflows
• Duplicate approvals
• Subflow does not return
• Subflow running too long
• Subflow stuck
• Timer did not execute
• Timer failed
• Stuck worker with timer stuck
• Stuck work with async wftimer <sysID>
• Workflow notification not triggered
• Event does not trigger
• Unable to open workflow

 
Resolution

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Determine whether any of the troubleshooting steps below are true for your environment. Each step provides a link to an article that can help you eliminate possible causes and take corrective action as necessary. 

1. Determining if the scheduler is too busy for timers. For more information, see KB0538055: Determine if busy Scheduler is delaying workflow timers.  
2. Determine if an approval was manipulated outside of the workflow. For more information, see KB0538242: Determining if an approval was manipulated outside of the workflow. 
3. Determine if there are inconsistent domain issues or if the approver is in the wrong domain. For more information, see KB0538502: Determining if there are inconsistent domain issues (approver in the wrong domain).
4. Determine if there was a an exception mid-transaction. For more information, see KB0538284: Determine if there was an exception that prevents workflow from starting or resuming.
5. Determine if there are competing business rules that cause the workflow to stop. For more information, see KB0538069: Determining if there are competing business rules that cause the workflow to stop. 
6. Determine if there is a table cleaner issue. For more information, see KB0538279: Determining a table cleaner issue. 

Note: If your problem still exists after trying the steps in this article: Submit an incident to Technical Support and note this Knowledge Base article ID (KB0538520) in the problem description. For more information, see Customer Support.