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Troubleshooting a workflow that fails to start


Description

This article guides you through the process of troubleshooting a workflow that fails to start. It provides steps to help you eliminate common causes for your problem by verifying that the configuration of your networking is correct.
Symptoms
Symptoms may include the following:
  • Cannot publish workflow
  • Publishing workflow takes too long
  • Cannot modify checked out workflow
  • Cannot start workflow
  • Workflow does not start
  • Workflow does not trigger

 

Resolution

Determine if any of the troubleshooting steps below are true for your environment. Each step provides a link to an article that can help you eliminate possible causes and take corrective action as necessary. 

  1. Determine if your workflow is invalid (post-Calgary only). For more information, see KB0538376: Determining if your workflow is invalid (post-Calgary only).  
  2. Determine if there is a missing sub-workflow or invalid transition (pre-Berlin). For more information, see KB0538283: Determining if there is a missing sub-workflow or invalid transition
  3. Determine if a workflow condition has been met. For more information, see KB0538385: Determining if a workflow condition has been met
  4. Check to see if the user domain does not match the workflow domain. For more information, see KB0538170: User domain does not match the workflow domain.
  5. Determine if a workflow is checked out by another user or if it is already published. For more information, see KB0538082: Determining if a workflow is checked out by another user or if it is already published
  6. Determine if a request is approved. For more information, see KB0538281: Determining if a request is approved
  7. Determine if the workflow version is inactive. For more information, see KB0538282: Determining if the workflow version is inactive.
  8. Determine if there was an exception in the glide process before the workflow began. For more information, see KB0538284: Determine if there was an exception that prevents workflow from starting or resuming.

Note: If your problem still exists after trying the steps in this article: Submit an incident to Technical Support and note this Knowledge Base article ID (KB0538504) in the problem description. For more information, see Customer Support.

 

Article Information

Last Updated:2017-10-24 15:38:38
Published:2014-05-14