Under certain conditions, customers who use Internet Explorer to log in to HI.service-now.com have experienced their browsers running in compatibility mode. This condition is caused by *.service-now.com or HI.service-now.com being added to the Trusted sites list within Internet Explorer.
To resolve this issue, remove the references to ServiceNow in the Trusted sites zone. To do this:
1. In the Internet Explorer Command Bar, go to Tools > Internet options.
3. Select the Security tab.
4. Click the Trusted sites option.
3. Remove *.service-now.com from your Websites list.
Related Problem: PRB600695