Customer Administrators are HI users with the customer_admin role. They create and manage users on HI (the ServiceNow Customer Service System at hi.service-now.com). ServiceNow requires all customers to have at least one Customer Administrator at all times.
Customers can identify their customer administrator by navigating to their user profile in HI.
To request an account on hi.service-now.com, please contact your customer admin or speak to your ServiceNow sales account executive. If you are not sure who that is, please contact Customer Support.
Roles and Responsibilities
Customer Administrators are responsible for:
- Managing access to HI