[Mobile App] When External Authentication is enabled (SAML Auth), and the mobile application accesses the instance with external authentication, there is no way to get back to the app's home page.

Steps to Reproduce

  1. Activate SAML 2.0 plugin and enable external authentication. 
  2. In the mobile app, enter the instance name/URL. Notice the user is redirected to the SAML authentication page.

Expected Result: There should be a way to get back to the App homepage.
Actual Result: now the user has no way to go back to the App homepage. The user is forced to uninstall the app and start over. 


If users are unable to switch instances, they must force-quit the application. After they log back in, they can see the Switch Instance button on the navigation menu. The Switch Instance button can be used to get back to the instance without having to force-quit the application.

Related Problem: PRB599202

Seen In

Dublin EA 8
Dublin Patch 5
Eureka Patch 6
Fuji Patch 3

Fixed In

Dublin Patch 1 Hot Fix 1

Associated Community Threads

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Article Information

Last Updated:2016-01-05 08:40:31