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Description

When a SLA is configured to run based on a Etc/GMT timezone (ex. Etc/GMT-8, Etc/GMT+8, Etc/GMT-6), SLAs are calculating Business Elapsed Time out of schedule.

Reproducible in Calgary, Dublin, and Eureka.

Steps to Reproduce

Workaround

There is no workaround for this Known Error at this time.

Related Problem: PRB600065

Seen In

Calgary Patch 2 Hot Fix 5
Fuji Patch 12 Hot Fix 1

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-07-19 23:22:52
Published:2014-12-09