Symptoms
Symptoms may include the following:
Email sent to your ServiceNow mailbox is scored for spam content before your instance downloads it (See KB0549426 - Email Spam Scoring and Filtering). Customers may add their own spam protection rules at the ServiceNow instance level. We recommend the following two solutions:
Symptoms may include the following:
- Emails unknown to the instance are creating incidents
- SPAM emails are being sent to users
- Users are receiving spam emails
Email sent to your ServiceNow mailbox is scored for spam content before your instance downloads it (See KB0549426 - Email Spam Scoring and Filtering). Customers may add their own spam protection rules at the ServiceNow instance level. We recommend the following two solutions:
- Prevent emails unknown to the instance from creating incidents. See Preventing Untrusted Users from Triggering Inbound Actions in the product documentation.
- Use the Email Filters plugin. Email filters enable an administrator to configure specific email filtering preferences by using a condition builder or a condition script.