If you set the glide.sc.continue.shopping.target property to go to a specific location when the Continue Shopping button is clicked, it is not honored and you end up going back one page instead.

For background information about the property, see Service Catalog Properties in the product documentation.

Steps to Reproduce

  1. Create or edit the glide.sc.continue.shopping.target system property so that it has the following value:
    • catalog_home.do?sysparm_view=catalog_default
  2. Go to the service catalog.
  3. Choose Hardware.
  4. Choose Sales Laptop.
  5. Click the Add to Cart button.
  6. Click the Continue Shopping button.
    Note that you are taken back one screen instead of being returned to the catalog home.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB595788

Seen In

Aspen Patch 2 Hot Fix 5
Dublin EA 7
Dublin Patch 1

Fixed In

Dublin Patch 2

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-07-16 13:40:34