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HTML fields show raw HTML in list view, not user friendly - Known Error
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  • HTML fields show raw HTML in list view, not user friendly
KB0536921

HTML fields show raw HTML in list view, not user friendly


2591 Views Last updated : Sep 13, 2023 public Copy Permalink
KB Summary by Now Assist

Description

The html_input field type shows actual HTML when shown in List View. This is expected behavior, but is not user friendly.

Steps to Reproduce

  1. Open incident.do.
  2. Click Personalize > Form Layout.
  3. Create a new field of type HTML.
  4. Add some HTML into the field.
  5. View the record from List View.
    The actual HTML values are in the form.

Workaround

There are no plans to change this behavior in any future release. HTML fields are designed to be used in forms; not in list view.
Displaying HTML content in list view may not add more value, because only limited text can be shown in the table cell.


Related Problem: PRB583282

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