When the request has not been approved, requested items should not show the related links (Show Workflow and Workflow Context) about workflow.

If you click Show Workflow, a new page with the message 'There are no workflow contexts for this document' is displayed. The workflow should be displayed instead.

If you click Workflow Context, a page with the message "record not found" is displayed.

Steps to Reproduce 

  1. Navigate to the Service Catalog homepage.
  2. Select Sales Laptop (from Hardware or Request Computers and Handhelds).
  3. Order the item.
  4. Navigate to the requested item record.
  5. Scroll down to Related Links.
    Note that Show Workflow and Workflow Context should not be displayed as the workflow is not attached yet.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB589373

Seen In

Calgary Patch 3 Hot Fix 1

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-07-16 13:47:27