Description
Determining why attachments were excluded from a clone
Symptoms
- Some attachments exist post clone, but not all
- Attachments missing after a clone
Resolution
Attachments missing after performing a clone are typically the result of having the Exclude large attachment date selected. To determine if this is selected in your instance:
- Type Clone into the navigation filter.
- Click Clone History.
- Sort Created Z to A and locate the last clone requested.
- Open the record.
- De-select Exclude large attachment data if it was selected and re-run the clone.