Determining why attachments were excluded from a clone

Sometimes you will find that attachments are missing after a clone. Some of the symptoms are:

• Some attachments are available in the target instance after the clone, but not all.
• Attachments missing after a clone.

Any

Attachments missing after performing a clone are typically the result of having the Exclude large attachment data option selected.

To determine if this is selected in your instance:

1. Type "Clone" into the navigation filter.
2. Click Clone History.
3. Sort Created Z to A and locate the last clone requested.
4. Open the record.
5. De-select Exclude large attachment data if it was selected and re-run the clone.