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Determining why attachments were excluded from a clone 

 

Symptoms
  • Some attachments exist post clone, but not all
  • Attachments missing after a clone 

Resolution
Attachments missing after performing a clone are typically the result of having the Exclude large attachment date selected. To determine if this is selected in your instance: 
  1. Type Clone into the navigation filter. 
  2. Click Clone History
  3. Sort Created Z to A and locate the last clone requested.
  4. Open the record.
  5. De-select Exclude large attachment data if it was selected and re-run the clone.

Article Information

Last Updated:2016-03-16 16:03:15
Published:2014-03-11