Determining what state a clone is in

  

Symptoms

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• Clone is not complete
• Data consistency issues in a clone
• Clone is still showing as active

Resolution

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A clone may be stuck in a specific state in the cloning process. To determine what state the clone is in:

1. Type Clone into the navigation filter.
2. Click Clone History.
3. Sort Created Z to A and locate the last clone requested.
4. Open the record and review the State field.

The clone states are:

• Requested: The clone has been requested but not scheduled. There may be another clone that needs to complete before this clone begins or you are attempting to clone over a production instance and it is during core hours.
  
  
• Scheduled: The clone is scheduled and will start at the scheduled time.
  
  
• Active: The clone is started and is currently running.
  
  
• Completed: The clone has completed.
  
  
• Error: There was an error in the clone. 
  
  
• Canceled: A user canceled the clone request.
  
  
• Hold: The server (datacenter) rejected the clone.
  
  
• Rollback: The clone was rolled back.