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Determining what state a clone is in - Support and Troubleshooting
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KB0535345

Determining what state a clone is in


1791 Views Last updated : Jul 10, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

These steps will help you determine in which state a clone is in.

Symptoms:

  • Clone is not complete
  • Data consistency issues in a clone
  • Clone is still showing as active

Resolution

A clone may be stuck in a specific state in the cloning process. To determine what state the clone is in:

  1. Type Clone into the navigation filter.
  2. Click Clone History.
  3. Sort 'Created Z to A' and locate the last clone requested.
  4. Open the record and review the State field.

The clone states are:

  • Requested: The clone has been requested but not scheduled. There may be another clone that needs to complete before this clone begins or you are attempting to clone over a production instance and it is during core hours.
  • Scheduled: The clone is scheduled and will start at the scheduled time.
  • Active: The clone is started and is currently running.
  • Completed: The clone has been completed.
  • Error: There was an error in the clone. 
  • Canceled: A user canceled the clone request.
  • Hold: The server (datacenter) rejected the clone.
  • Rollback: The clone was rolled back.

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