When Glide reads JDBCProbeResult data from the ECC Queue to be copied to an Import Set staging table, it queries by agent correlator. This is a problem for some customers that have the Netcool Integration. Netcool can insert 'command' entries in the ECC Queue with the same value for agent correlator as is used by the JDBCProbeResult entries for Import Sets.  

When Glide encounters a Netcool command entry with the same value for agent correlator as the JDBCProbeResult entries that it is trying to process for the Import Set staging table, the copying process stops and the Import Set staging table is incompletely updated (if at all).


There is no workaround for this Known Error at this time.

Related Problem: PRB595448

Seen In

Calgary Patch 2 Hot Fix 12

Fixed In

Calgary Patch 5
Dublin EA 9

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Article Information

Last Updated:2015-06-02 14:29:00