Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Update Set Preview Troubleshooting - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Update Set Preview Troubleshooting
KB0535263

Update Set Preview Troubleshooting


4262 Views Last updated : Dec 19, 2023 public Copy Permalink
KB Summary by Now Assist

Issue

This article provides common Update Set preview issues and troubleshooting steps to resolve them.

Symptoms

  • Update Set Preview is blank
  • Cannot see Update Set Preview
  • Update Set Preview does not show all updates

Resolution

If preview is blank

If a preview is showing completely blank, generally this is a result of a change within the UpdateSetPreviewer code from one platform version to another. To resolve this, you will need to identify what the change is and manually edit the XML code with the new requirements in order for the Update Set to preview correctly within the new version.

If preview does not show all updates 

When a preview does not show all updates included within an update set, generally the root cause is one of two options: 

  • There is a bug within the UpdateSetPreviewer.
  • There is a corruption of one or more updates within the Update Set.

Attempt to replicate the preview issues by exporting and importing the Update Set via XML into a demo, using the same version as the customer instance. If the issue can be replicated, perform the following steps on the Demo instance. If you cannot replicate the issue, then the following steps will need to be performed on the customer instance, after first gaining permission:

  1. Remove the first 10 updates from the set and re-preview. If the preview now shows all expected updates, then the corruption is within the updates you removed. If the preview still shows a decreased number of updates than what is expected, remove another 10 updates, re-preview and repeat, until you have located the group that includes the bad update/s.
  2. Once the corruption has been narrowed down to a single group, delete and reimport the update set and then remove one update at a time from the group you previously identified as having the corrupted update/s. Re-preview the update set after each removal until you have found the corrupted item and the remaining items preview as expected.
  3. Once the corruption has been located, the customer will need to re-capture this update within a new update, in order to promote it to the target instance.

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.