Issue
Discovery can fail due to issues such as incorrect network or device configurations. The articles below will guide you through the process of troubleshooting a failed Discovery with probes and sensors (not patterns).
Symptoms
- No device found
- Too many devices found
- The wrong device is matched
- The CMDB is not populated
- Device lacks the necessary information
- Duplicate records appear
- Not enough records are present
- Discovery stops
Release
All
Resolution
First, determine whether any of the troubleshooting steps below are true for your environment. Each step provides a link to an article that will help you eliminate possible causes and take corrective action as necessary.
- Determine if Discovery failed during the Are you there phase.
- More information in KB0535234: Troubleshooting the Shazzam Phase in Discovery.
- Determine if Discovery failed during the What are you phase.
- More information in KB0535236: Troubleshooting the Classification Phase in Discovery.
- Determine if Discovery failed during the Have I seen you before phase.
- More information in KB0535238: Troubleshooting the Identification Phase in Discovery.
- Determine if Discovery failed during the What else can you tell me about yourself phase.
- More information in KB0535240: Troubleshooting the Exploration Phase in Discovery.
Note: If your problem still exists after trying the steps in this article: Submit an incident to Customer Support and note this Knowledge Base article ID (KB0535181) in the problem description. For more information, see Submitting an Incident
