Troubleshooting a MID server that is down or not responding 


This article guides you through the process of troubleshooting a MID Server that is down or not responding. It provides steps to help you eliminate common causes for your problem by verifying that the configuration of your networking and server is correct.


Symptoms may include:
  • MID Server Down
  • MID Server does not restart
  • Cannot start MID Server
  • MID Server auto-upgrade fails
  • Cannot log into MID Server
  • Probe does not work



Validate that each troubleshooting step below is true for your environment. Each step provides instructions or a link to a document to eliminate possible causes and take corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution.  

  1. Verify that the MID Server was set up correctly. For more information, see KB0535145: Best practices on setting up your MID Server.
  2. Verify that the MID Server is actually down. For more information, see KB0535146: Confirm your MID Server is actually down by checking event processing
  3. Verify that you have the correct credentials on the MID Server. For more information, see KB0535149: Determine if you have the correct credentials on the MID Server.
  4. Verify that the agent log does not contain MID Server errors. For more information, see KB0535148: Review the Agent Log for MID Server errors.


Video tutorial


Note: If your problem still exists after trying the steps in this article: Submit an incident to Customer Support and note this Knowledge Base article ID (KB0535180) in the problem description. For more information, see Customer Support.



Article Information

Last Updated:2019-08-02 21:32:41