Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Troubleshooting a MID Server that is down or not responding - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Troubleshooting a MID Server that is down or not responding
KB0535180

Troubleshooting a MID Server that is down or not responding


16444 Views Last updated : Jun 20, 2025 public Copy Permalink English (Original)
  • English (Original)
  • Japanese
KB Summary by Now Assist

Issue

MID Server is down or not responding.

Symptoms

  • MID Server Down
  • MID Server does not restart
  • Cannot start MID Server
  • MID Server auto-upgrade fails
  • Cannot log into MID Server
  • Probe does not work

Release

All

Resolution

Validate that each troubleshooting step below is true for your environment. Each step provides instructions or a link to a document to eliminate possible causes and take corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution.

  1. Verify that the MID Server was set up correctly. For more information, see KB0535145: Best practices on setting up your MID Server.
  2. Verify that the MID Server is actually down. For more information, see KB0535146: Confirm your MID Server is actually down by checking event processing. 
  3. Verify that you have the correct credentials on the MID Server. For more information, see KB0535149: Determine if you have the correct credentials on the MID Server.
  4. Verify that the agent log does not contain MID Server errors. For more information, see KB0535148: Review the Agent Log for MID Server errors.

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.