Issue
MID Server is down or not responding.
Symptoms
- MID Server Down
- MID Server does not restart
- Cannot start MID Server
- MID Server auto-upgrade fails
- Cannot log into MID Server
- Probe does not work
Release
All
Resolution
Validate that each troubleshooting step below is true for your environment. Each step provides instructions or a link to a document to eliminate possible causes and take corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution.
- Verify that the MID Server was set up correctly. For more information, see KB0535145: Best practices on setting up your MID Server.
- Verify that the MID Server is actually down. For more information, see KB0535146: Confirm your MID Server is actually down by checking event processing.
- Verify that you have the correct credentials on the MID Server. For more information, see KB0535149: Determine if you have the correct credentials on the MID Server.
- Verify that the agent log does not contain MID Server errors. For more information, see KB0535148: Review the Agent Log for MID Server errors.