Troubleshooting issues with retrieving update sets


This article guides you through the process of troubleshooting issues with retreiving update sets. It provides steps to help you eliminate common causes for your problem by verifying that the configuration of your networking is correct.
Symptoms may include the following: 
  • You receive a 401 error
  • You receive a 403 error
  • You receive a credentials error



Validate that each troubleshooting step below is true for your environment. Each step provides instructions or a link to an article to eliminate possible causes and take corrective action as necessary. The steps are ordered in the most appropriate sequence to isolate the issue and identify the proper resolution. 

  1. If you cannot retrieve update sets and receive a 401 or 403 error, follow the troubleshooting instructions in the following article: KB0535247: Cannot retrieve update sets and receive a 401 or 403 error
  2. If you receive a credentials error, verify that you are an administrator. For more information, see Create a user


Note: If your problem still exists after trying the steps in this article:
  • Submit an incident to Technical Support and note this Knowledge Base article ID (KB0535176) in the problem description. For more information, see Customer Support.


Article Information

Last Updated:2017-10-24 15:25:18