Determine if you have the correct credentials on the MID Server 

 

Description

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This article describes how to determine if you have all the correct credentials and permissions to run a MID Server.  

 

Resolution 

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To determine if you have the correct credentials to run a MID Server, try to establish a ServiceNow MID user record and configure your credentials. If you are uanble to complete the steps below, you may not have the permissions needed to run a MID Server.

1. Create a ServiceNow MID user record for the MID Server to use. This user record must have the mid_server role.

2. In your MID Server, edit the config.xml file with a text editor such as WordPad:

• Find the element <parameter name="url" value="https://YOUR_INSTANCE.service-now.com" /> and change the value to the URL of your instance.
• If basic authentication is enabled, as it is by default, enter the user credentials in the mid.instance.username and mid.instance.password parameters.

3. Next, configure your MID Server credentials.

Note: The domain user must have enough rights to create service and complete any task required of Discovery.

 

To configure your credentials: 

1. Open the Windows Services console.
2. Double-click the ServiceNow <MID Server name> service for each MID Server.
3. Select the Log On tab.
4. Set Log on as privileges with Domain User or Local Admin credentials.
5. In the General tab, set Startup type to Automatic.
6. Click OK.

Note: The upgrade fails if the domain user does not have the ability to create services.