Determine if you have the correct credentials on the MID Server
This article describes how to determine if you have all the correct credentials and permissions to run a MID Server.
To determine if you have the correct credentials to run a MID Server, try to establish a ServiceNow MID user record and configure your credentials. If you are uanble to complete the steps below, you may not have the permissions needed to run a MID Server.
1. Create a ServiceNow MID user record for the MID Server to use. This user record must have the mid_server role.
2. In your MID Server, edit the config.xml file with a text editor such as WordPad:
- Find the element <parameter name="url" value="https://YOUR_INSTANCE.service-now.com" /> and change the value to the URL of your instance.
- If basic authentication is enabled, as it is by default, enter the user credentials in the mid.instance.username and mid.instance.password parameters.
3. Next, configure your MID Server credentials.
|Note: The domain user must have enough rights to create service and complete any task required of Discovery.|
To configure your credentials:
- Open the Windows Services console.
- Double-click the ServiceNow <MID Server name> service for each MID Server.
- Select the Log On tab.
- Set Log on as privileges with Domain User or Local Admin credentials.
- In the General tab, set Startup type to Automatic.
- Click OK.
|Note: The upgrade fails if the domain user does not have the ability to create services.|