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IE High Security settings - UI Actions 'Copy URL' and 'Copy SysID' fail on Trusted Site in Internet Explorer - Known Error
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  • IE High Security settings - UI Actions 'Copy URL' and 'Copy SysID' fail on Trusted Site in Internet Explorer
KB0535134

IE High Security settings - UI Actions 'Copy URL' and 'Copy SysID' fail on Trusted Site in Internet Explorer


904 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

In Internet Explorer, when Security is set to High, Copy URL and Copy Sys ID are failing silently, even when the current instance is configured as a Trusted site, and Allow Programmatic clipboard access is Enabled.

 

Steps to Reproduce

- Open an instance using IE9
- Tools > Internet Options
- Click on the Security tab.
- Select the "Internet" Zone, and set the level to High
- Select the "Trusted sites" zone, and press the Sites button.
- Add your current site to the list of Trusted sites
- Click on Custom level... button
- Ensure that the "Allow Programmatic clipboard" preference is set to Prompt or Enable.
- Press Apply, then OK
- Restart IE9
- Access your test instance again
- Navigate to Incident > Open
- Select any record
- Right click on the header and Copy URL
- If you attempt to Paste, the URL will not be pasted.

Workaround

This is expected behaviour. High security mode is not supported.

 


Related Problem: PRB595257

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