Replicated in Berlin and Calgary.

Extra HTML "<p>" tags being adding for carriage returns sent in the email client when field "body" in [sys_email] is set as type "html" - <p> tags are inconsistent leading to large amounts of line spacing when rendering HTML emails in for example Outlook, Thunderbird etc...

<p>Line 1</p>
<p>Line 2 - 1 Carriage Return</p>
<p>Line 3 - 2 Carriage Returns</p> <<<<< should this not just have 2 <p> tags above?
<div style="display: inline;">Ref:MSG0000196</div>

This does not seem to be the case in Aspen "<br>" and "<div>" tags are used instead - likely to do with the new HTML editor. This is also the case when adding other fields of type HTML (for example to incident form).

Steps to Reproduce


1. Set field "body" in [sys_email] table from "string" to "html".
2. Send an email from the email client, carriage returns are rendered as <p> tags.


If you are creating a new notification in the HTML editor and want to keep lines closer together (a single line-break, which is <br> in HTML), hold down the shift key when pressing return. This is standard across most word processors and email text editors.

If you are editing an existing notification, replace the literal carriage returns with <br> tags.

Related Problem: PRB584948

Seen In

Aspen Patch 4
Berlin Patch 4
Berlin Patch 8
Calgary Patch 2 Hot Fix 4
Calgary Patch 3
Dublin EA 7
Dublin EA 8
Dublin Patch 3 Hot Fix 1
Dublin Patch 7 Hot Fix 2

Fixed In


Associated Community Threads

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Article Information

Last Updated:2018-03-01 01:41:41