A forwarded email with a watermark is not creating an incident and is causing the following error: "Action table 'incident' does not match targeted table 'sc_task' for inbound action 'Create Incident (Forwarded)', email does not result in creation of new record."

This occurs when the watermark references a table which does not map to a corresponding target table of any inbound action. The watermark references the sc_task table but the Create Incident (Forwarded) inbound action targets the incident table.

Steps to Reproduce


There is no workaround for this Known Error at this time.

Related Problem: PRB593727

Seen In

Calgary Patch 2 Hot Fix 5
Dublin EA 5
Dublin EA 9
Eureka Patch 2
Eureka Patch 4
Eureka Patch 5 Hot Fix 1
Eureka Patch 7

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2016-07-25 12:51:42