Notifications

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Description

When HTML is added to the "incident event" business rule, the HTML tags are escaped.

Steps to Reproduce

  1. Import the attached business rule.
  2. Create an incident and have it emailed you.
  3. Notice that HTML tags are escaped.

Workaround

Avoid passing html through the event parameter. Use mail script in the notification to accomplish this task. 

 

 


Related Problem: PRB580382

Seen In

Berlin Patch 3 Hot Fix 1

Fixed In

Eureka
Fuji

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-05-25 17:13:56
Published:2014-01-21