Note: This does not happen if no fields on the record producer are mandatory. At least one field on the form needs to be mandatory for this to occur.
Steps to Reproduce
- Log in to an instance.
- Filter for record producer.
- Open create a new incident.
- Click Try it.
Note that previous incident is optional.
- Set previous incident to Yes.
If you hover over the green change bar, the message Mandatory - must be populated before Submit is displayed. The issue does not occur if NO fields on the record producer are mandatory. At least one field on the form must be mandatory for the issue to occur.
There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.
Related Problem: PRB587539