When enabling the UI Macro "email_reply", and you reply to a "received" email using this feature, the "To" field is populated with a "sys_id" as opposed to the actual email address.

Steps to Reproduce

  1. Enable UI Macro email_reply.
  2. Send an email to the instance to generate a received email.
  3. Click either Reply or Reply All.
    Note that the To field is populated with a sys_id instead of an email address.


Change the two email client template records:

  1. Navigate to the Email Client Template [sys_email_client_template] table.
  2. In the the reply-received and reply all-received records, replace user in the To field with user_id.

Related Problem: PRB586226

Seen In

Berlin Patch 3 Hot Fix 1

Fixed In

Calgary Patch 6
Dublin Patch 2

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2015-11-16 15:12:28