Trusted domains list matching is performed by using a contains operator. For example, if the trusted domain added to ServiceNow is 'notsky.com', an email sent to the instance from 'sky.com' qualifies as a trusted domain.

Steps to Reproduce

  1. Add 'notgmail.com' as a trusted domain in email properties.
    For more information, see Email Properties.
  2. Send email from a gmail.com account.
    Observe new user created from gmail.com account, even though gmail.com in not in the trusted domains list.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix to this issue.

Related Problem: PRB584908

Seen In

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Fixed In


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Article Information

Last Updated:2017-10-30 13:00:29