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Description

After upgrading to Dublin or Eureka from a previous release, article titles do not appear within the header of all the knowledge base articles.

Steps to Reproduce 

  1. Log in to Hi.
  2. Navigate to Knowledge Base > View.
  3. Select any KB article.
    Note that "ARTICLE NOT FOUND" appears in the header of the KB article.

Workaround

- The UI Page kb_view needs to be removed and replaced with the new version (attached xml file) by a system administrator:

/nav_to.do?uri=sys_ui_page.do?sys_id=1f5e464b0a0a0b3200dbbe75f65063e4

- If the Import XML fails for an Admin user, most likely the pre-existing UI Page (OOB sys_id = '1f5e464b0a0a0b3200dbbe75f65063e4') has not been successfully removed and the logs will show a unique primary key violation error.

- The Script Include KnowledgeHelp should also be reverted to the OOB version:

/sys_script_include.do?sys_id=e038f4680a25810400e525225ade92a0

- The UI Macro kb_stripe_text can be modified to comment out the sections evaluating the article for validity.

/sys_ui_macro.do?sys_id=d24dc0f10a0a0b4101ef0860de323700

Related Problem: PRB586912

Seen In

Dublin EA 5
Dublin EA 6
Dublin EA 7
Dublin EA 8
Dublin EA 9
Dublin Patch 1
Eureka Patch 1
Eureka Patch 10
Eureka Patch 2
Eureka Patch 3 Hot Fix 1
Eureka Patch 4
Eureka Patch 4 Hot Fix 1
Eureka Patch 5
Eureka Patch 7
Fuji Patch 2 Hot Fix 1
Fuji Patch 8

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2018-03-22 14:02:46
Published:2014-01-13