After upgrading to Dublin or Eureka from a previous release, article titles do not appear within the header of all the knowledge base articles.

Steps to Reproduce 

  1. Log in to Hi.
  2. Navigate to Knowledge Base > View.
  3. Select any KB article.
    Note that "ARTICLE NOT FOUND" appears in the header of the KB article.


- The UI Page kb_view needs to be removed and replaced with the new version (attached xml file) by a system administrator:


- If the Import XML fails for an Admin user, most likely the pre-existing UI Page (OOB sys_id = '1f5e464b0a0a0b3200dbbe75f65063e4') has not been successfully removed and the logs will show a unique primary key violation error.

- The Script Include KnowledgeHelp should also be reverted to the OOB version:


- The UI Macro kb_stripe_text can be modified to comment out the sections evaluating the article for validity.


Related Problem: PRB586912

Seen In

Dublin EA 5
Dublin EA 6
Dublin EA 7
Dublin EA 8
Dublin EA 9
Dublin Patch 1
Eureka Patch 1
Eureka Patch 10
Eureka Patch 2
Eureka Patch 3 Hot Fix 1
Eureka Patch 4
Eureka Patch 4 Hot Fix 1
Eureka Patch 5
Eureka Patch 7
Fuji Patch 2 Hot Fix 1
Fuji Patch 8

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-06-27 06:53:27