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Description

When adding the condition, Active is true, to the ACL for a task record, the icon for the Email Client is not displayed--not even to ITIL users.

This problem has been fixed in Calgary Patch 5, Dublin, Eureka.

For more information please consult the master problem ticket:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0533402

Workaround

This can be worked around by removing the condition, active=true, and setting alternate conditions on the task State.

For example:
Condition: State IS NOT Closed.
Script: answer=true;

 

Related Problem: PRB587316

Seen In

Calgary Patch 2
Calgary Patch 2 Hot Fix 5
Calgary Patch 3 Hot Fix 2

Associated Community Threads

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Article Information

Last Updated:2016-03-21 08:02:43
Published:2013-12-29