Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Error with spell check in European languages with accented letters - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Error with spell check in European languages with accented letters
KB0529580

Error with spell check in European languages with accented letters


1309 Views Last updated : Oct 17, 2023 public Copy Permalink
KB Summary by Now Assist

Description

Errors occur when trying to spell check extended European characters, accents, or alterations, for example words like 'gérées', or German umlaut 'ü', 'ä', 'ö'.

Users mostly encounter this problem using languages French or German.

The instance spellchecker can not handle correctly German mutated vowels (ä,ö,ü, etc), or other extended European character set. It does not recognize words containing these characters, and offers inconsistent corrections, or unexpected substitutions with upper case or symbols.

This is due to the internal dictionary file being incomplete and not ready for extended UTF8 character set.

Example steps to reproduce with I18 French translations plugin active:

1) Select language: French

2) Go to create new incident

3) Enter sentence: Comment seront gérées mes données?

4) Click on the 'Abc' icon, to the right of the Description label to proceed with the spell check.

5) Right click on the gérées word to see the options.

See screenshot attached. One of the options given has the letter e with double dot on the top as capital.

Workaround

Ignore the corrections suggested and manually correct the words that were erroneously overwritten.

Use the browser's built-in spell checker, often more up to date and faster, adopting extended dictionary files.

Ref.: http://extensions.openoffice.org/en/search?f%5B0%5D=field_project_tags:157

 

 

 


Related Problem: PRB582095

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

Attachments

Attachments

  • french_translation_Error.png

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.