The Time Worked timer appears to be slow. When compared to an external clock or stopwatch, the timer falls behind more and more over time. Browser activity appears to further slow it down.

Steps to Reproduce

  1. Navigate to Incident > Create New.
  2. Right-click on the header and select Personalize Form Layout.
  3. Move Time Worked from Available to Selected.
  4. Click Save.
  5. Open the Incident form while starting an external stopwatch.
  6. Move away from the tab on which the form is open and wait for about 30 to 60 seconds.
  7. Return to the tab from step 5.
    When you return to the tab on which the timer is running, your stopwatch and the Time Worked field on the Incident form should have a gap between their values. The Time Worked field runs slower than the stopwatch.


There is no known workaround for this issue. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue.

Related Problem: PRB588596

Seen In

Aspen Patch 11 Hot Fix 5
Berlin Patch 9
Fuji Patch 10
Fuji Patch 11
Fuji Patch 12 Hot Fix 1
Geneva Patch 1
Geneva Patch 3 Hot Fix 2
Geneva Patch 5
Geneva Patch 6 Hot Fix 2
Helsinki Patch 1

Fixed In


Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-09-12 08:27:03