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Verifying the instance has the proper custom SMTP server settings



Overview


If your instance sends messages from an SMTP server your company maintains (rather than a ServiceNow SMTP server), verify your instance connects to the proper SMTP server.

 

 

Procedure


If your instance sends messages from an SMTP server your company maintains (rather than a ServiceNow SMTP server), verify your instance connects to the proper SMTP server.

 

System PropertyLabelSetting Required
glide.email.smtp.active Enable email sending (SMTP). Yes
glide.email.server Outgoing (SMTP) mail server. Also used as incoming (POP) mail server if one is not specified. This server must be accessible from the service-now.com domain. SMTP requires port 25. POP requires port 110.

URL to your SMTP server.

For example,
smtp.yourdomain.com.

glide.email.user User email (eg. helpdesk@company.com) that is used to login to the SMTP server optionally. Select the "Authenticate with the SMTP server using the user name and password properties" checkbox to require SMTP authentication. The name part of this email e.g. "helpdesk" in "helpdesk@company.com" is used to log into the POP3 server.

Email address to use for SMTP authentication.

For example,
helpdesk@yourdomain.com.

glide.email.user_password Outgoing (SMTP) mail server password. Also used as incoming (POP) mail server password if one is not specified. Password for the SMTP server. Contact your SMTP server administrator for this value.

 

Article Information

Last Updated:2016-03-16 07:07:00
Published:2013-11-21