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Verifying your instance is enabled to send email - Support and Troubleshooting
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  • Verifying your instance is enabled to send email
KB0524529

Verifying your instance is enabled to send email


9154 Views Last updated : Aug 24, 2022 public Copy Permalink English (Original)
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KB Summary by Now Assist

Issue

Enabling outbound email requires setting a system property to send email. If email is not appearing in the Outbox folder, the instance may not be enabled to send email.

Resolution

  1. Navigate to System Properties > Email.
  2. Verify the Enable email sending (SMTP) property (glide.email.smtp.active) is set to Yes. This property causes the instance to send email messages. By default, the instance sends email to a ServiceNow SMTP server. 
  3. [Optional] Specify the Email address to which all emails will be sent property (glide.email.test.user) if you are enabling email on a sub-production instance and are testing email functionality.

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