Verifying the instance is enabled to send email
Enabling outbound email requires setting a system property to send email. If email is not appearing in the Outbox folder, the instance may not be enabled to send email.
- Log in to the instance.
- Navigate to System Properties > Email.
- Verify the Enable email sending (SMTP) property (glide.email.smtp.active) is set to Yes. This property causes the instance to send email messages. By default, the instance sends email to a ServiceNow SMTP server.
- [Optional] Specify the Email address to which all emails will be sent property (glide.email.test.user) if you are enabling email on a sub-production instance and are testing email functionality.