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Verifying if emails are stuck in the Inbox




Overview

Sent and received emails can be seen in the System Mailboxes application, where you can view the Inbox, Outbox, and Sent mailboxes. Every time a message is read, an email.read event is created. The Scheduled Job (sys_trigger) then processes the email record.

 

Procedure

To verify if emails are stuck in the Inbox:

  1. Navigate to System Mailboxes > Inbox.
  2. As email messages arrive in the Inbox, the Inbox list should be empty or contain emails that are less than a minute old.

    Sample Inbox email filtered for Created on Today

  3. If email messages are stuck in the Inbox, verify that the Scheduled Job is running.

 

Video Tutorial

ServiceNow video tutorials are a great way to help find solutions. These video tutorials guide you, step-by-step, to a solution, and provide common troubleshooting methods. This tutorial covers common issues, their causes, and the required steps to resolve them. 


Article Information

Last Updated:2016-03-21 07:48:53
Published:2013-06-12