By default, the Email Reader scheduled job checks for new emails every two minutes. It connects to the mail server using the account specified in Email Properties. The Email Reader downloads any incoming message that is waiting on the mail server and creates events. After the instance processes the events, the inbound email actions run. 


Note: before the Email Accounts plugin was deployed and enabled, the name of the scheduled job used to be POP Reader.


To verify that the Email Reader is running:

  1. Navigate to System Scheduler > Today's Scheduled Jobs.
  2. In the Go to field, select Name.
  3. In the text field, enter *email or *reader and click search.
    Today’s Scheduled Jobs toolbar with Go to Name selected and *POP entered in the search field

    Please note, the scheduled job name was before POP Reader.

    Link to the POP Reader scheduled job details
  4. In the Schedule Item form, review the Email Reader job details.
    • The Next action field displays the date and time when the job will run.
    • The Repeat fields indicate the number of days, hours, minutes, and seconds between jobs.
    • The State field must be set to Ready or Running.
    Schedule Item form displaying the POP Reader job details, including Next action, State field, and Repeat field
  5. Right-click the Schedule Item header and select Reload form.
  6. Once the job starts processing, the Next Action field is updated by the Repeat interval. If the Next Action field does not update, continue to the Email Reader Error section below. 

Email Reader Error

  1. In the Schedule Item window, verify that the State is set to Ready. If the State field is Error or Queued, change the field to Ready.
  2. Save the updates.
  3. Right-click the Schedule Item header and select Reload form.
  4. After two minutes, verify that the Next Action field has updated.
  5. If the Next Action field does not update, open an incident with ServiceNow and include the last time the schedule job was run. 

Video Tutorial

ServiceNow video tutorials are a great way to help find solutions. These video tutorials guide you, step-by-step, to a solution and provide common troubleshooting methods. This tutorial covers common issues, their causes, and the required steps to resolve them. 

Article Information

Last Updated:2019-08-20 03:28:16