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Description

With Internet Explorer 8, when a list is viewed from outside of the IFRAME and is filtered with a date, attempting to export the list to XLS, CSV, XML and PDF results in an blank file. Internet Explorer 8 does give the following warning: "Internet Explorer has modified this page to help prevent cross-site scripting." From within the normal iFrame, the export works as expected.

Steps to Reproduce

  1. Using IE8, go to https://demo.service-now.com/incident_list.do
  2. Apply the a date filter: Created on Last 3 months
  3. Notice the IE warning about XSS.
  4. Export the list to XLS by right-clicking on the number column.
  5. Notice that the file is empty.

Workaround

  • Use a different browser (for example, Chrome or Firefox).
  • Try exporting while in compatibility mode.

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Related Problem: PRB560705

Seen In

Eureka Patch 10
Eureka Patch 11 Hot Fix 2
Fuji Patch 11

Associated Community Threads

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Article Information

Last Updated:2016-04-01 07:37:31
Published:2013-08-21