Beginning with the Calgary release, wf_context (Workflow Context) is domain separated.

* Task SLA takes on the domain of the incident
* Workflow Context takes on the domain of the user

If Task SLA and Workflow Context are not the same, they cannot communicate and the workflow continues to run after task SLA has ended.

Steps to Reproduce

No steps to reproduce are available.



There are two options:

  • Add business rules to set the domain fields on the workflow tables to be global
  • Set the domain to be the record to which the workflow is attached


Related Problem: PRB583653

Seen In

Berlin Hot Fix 5
Berlin Patch 11
Berlin Patch 4 Hot Fix 1
Berlin Patch 7
Berlin Patch 8 Hot Fix 1
Calgary Patch 3 Hot Fix 1
Eureka Patch 11
Eureka Patch 12
Eureka Patch 9
Fuji Patch 10
Fuji Patch 12 Hot Fix 1
Fuji Patch 7 Hot Fix 5
Geneva Patch 4
Helsinki Patch 0 Hot Fix 1
Helsinki Patch 5

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:32:42