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Task Relations formatter and add_task_relationship.do elements not translated - Known Error
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  • Task Relations formatter and add_task_relationship.do elements not translated
KB0522911

Task Relations formatter and add_task_relationship.do elements not translated


1116 Views Last updated : Oct 17, 2023 public Copy Permalink
KB Summary by Now Assist

Description

When installing a language plugin, and including the Task Relations formatter on a form, many elements on the formatter and the corresponding page for adding relations (add_task_relationship.do) are largely left untranslated. The task_relations.xml file is not editable within the instance, so the issue cannot be resolved by using gs.getMessage.

 

Steps to Reproduce

 

  1. Go to the incident form.
  2. Go to Personalize > Form Layout.
  3. Add the Task Relations formatter to the form and save.
  4. Open any incident, click the green + sign next to the formatter name, Related Items.
  5. Create some relationships by using the slush bucket.
  6. Install any language plugin (such as Spanish).
  7. Switch to that language and go to the same incident from step 4.
  8. Notice that the formatter is mostly untranslated.
  9. Click the green + sign next to the formatter name.
  10. Notice that the page with the slush bucket is also mostly untranslated.

Workaround

After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make these decisions lightly, and we apologize for any inconvenience.
 

Related Problem: PRB584330

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