When installing a language plugin, and including the Task Relations formatter on a form, many elements on the formatter and the corresponding page for adding relations ( are largely left untranslated. The task_relations.xml file is not editable within the instance, so the issue cannot be resolved by using gs.getMessage.


Steps to Reproduce


  1. Go to the incident form.
  2. Go to Personalize > Form Layout.
  3. Add the Task Relations formatter to the form and save.
  4. Open any incident, click the green + sign next to the formatter name, Related Items.
  5. Create some relationships by using the slush bucket.
  6. Install any language plugin (such as Spanish).
  7. Switch to that language and go to the same incident from step 4.
  8. Notice that the formatter is mostly untranslated.
  9. Click the green + sign next to the formatter name.
  10. Notice that the page with the slush bucket is also mostly untranslated.


After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make these decisions lightly, and we apologize for any inconvenience.

Related Problem: PRB584330

Seen In

Aspen Patch 2 Hot Fix 4C

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:34:46