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Description

The event is generates an error and the log shows the reason why, but the log also seems incorrect. The log displays the following:

"called with invalid record reference" , "the record may have been deleted".

2011-11-17 07:15:31 (365) worker.4 worker.4 Connected
2011-11-17 07:15:31 (374) worker.4 worker.4 Processing 0 emails
2011-11-17 07:15:31 (374) worker.4 worker.4 Processing email total: 0, new: 0, deleted: 0, unread: 0
2011-11-17 07:15:31 (397) worker.0 worker.0 WARNING *** WARNING *** EventRecord: getEventTarget() called with invalid record reference: sc_request.d63e4f07299a148044d78d67c8138c5e for event: email_equipment_return, could have been deleted
2011-11-17 07:15:31 (423) worker.4 worker.4 Processed 0 emails

The record is there and is not deleted. There are events that do not have a state of "error" that call to the same record type in the same way.




Steps to Reproduce

  1. View the events for errors and get the sys_id of the record in the URI field of the event.
  2. Go in to the daily log for the same day of the error and search by the sys_id.

Note that the the log says a record does not exist when it actually does. 

Workaround

There is no fix planned for this issue at this time.


Related Problem: PRB565663

Seen In

Berlin Patch 11
Berlin Patch 6
Calgary Patch 2
Calgary Patch 4
Dublin EA 1
Eureka Patch 12
Eureka Patch 6
Eureka Patch 8
Fuji Patch 11
June 2011 Patch 3 Hot Fix 10

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2017-12-13 08:44:09
Published:2013-06-11