732 views

VMware devices not discovered or intermittently discovered



Description


Discovery may not update vmware configuration items (CIs) as expected in the configuration management database (CMDB) due to the correlation being carried out against the BIOS Serial Number. This can cause vmware CI devices to either not be discovered or only intermittently discovered.

 

Cause


VMware has a known issue that allows the same BIOS Serial Number for multiple virtual machines (VMs) to be returned.

 

Workaround


VMware has a documented workaround for this issue. For information, refer to BIOS UUIDs in vCloud Director are not unique when virtual machines are deployed from catalog templates (2002506) in the VMware knowledge base.

Article Information

Last Updated:2017-08-17 03:07:33
Published:2013-07-26