When a user changes a notification to be Subscrib-able after being Not Subscribable, all users that have received that notification before, receive all sent notifications of that type. For example, "Incident Closed" is Not Subcribable, and numerous people receive the email for the notification. The Notification is then changed to be Subscribable. When this occurs, any time this notification is triggered, regardless of whether the user is even on the target record, all users that have ever received that notification before are sent the notification. This caused an email of more than 6,000 recipients to be sent out, which stopped the system from sending emails for a short while. This has been reproduced on Berlin Patch 2.

Release Note suggestion:

Making an existing notification would send an email message to every user that had previously received the notification regardless of their notification preferences or if they were listed as a notification recipient.

Steps to Reproduce

 Configure email for your instance.

  1. Navigate to Change > Open.
  2. Select a change.
  3. Personalize the form and add the Additional Comments field.
  4. Add several users to the watch list.
  5. Add a comment to the Additional Comments field.
  6. Click Update.
  7. The instance sends a notification to the users in the watch list.
  8. Navigate to System Policy > Email > Notifications.
  9. Select Change commented.
  10. Click the Advanced View related link.
  11. Select the Subscribable check box.
  12. Click Update.
  13. Select the same change and remove all but one user from the watch list.
  14. Add another comment to the Additional Comments field.The instance sends a notification to all users who were previously on the watch list instead of just the one user.



This is a product defect that was fixed in Fuji.

Related Problem: PRB577622

Seen In

Aspen Patch 2
Aspen Patch 2 Hot Fix 5
Berlin Hot Fix 4
Berlin Patch 3 Hot Fix 1
Berlin Patch 5 Hot Fix 1
Berlin Patch 6
Berlin Patch 6 Hot Fix 2
Berlin Patch 8 Hot Fix 1
Dublin EA 6
Dublin EA 8
Eureka Patch 9
Geneva Patch 3

Fixed In


Associated Community Threads

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Article Information

Last Updated:2016-05-25 13:19:29