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Cannot open a related preview form in a requested item



Description


When selected, variables defined within a variable set and included in the Service Catalog do not open. When pointing to the variable, the pop-up window displays, but clicking on the preview icon produces no results.

 

Environment


Berlin

 

Workaround


Add a requested item reference field within the form and outside of the variable set. A reference-type form field can be created and related to the ordered item. For additional information, refer to Personalizing Forms in the ServiceNow product documentation. 

Article Information

Last Updated:2017-01-10 08:45:29
Published:2013-08-01