Configuring the Inbound POP Server Settings | Inbound Email


Use POP Server settings to configure the username and password you use to receive email in your instance. Most commonly, these properties are automatically set when the instance is provisioned. If these properties are blank, then SMTP server settings are used for incoming email. It is highly recommended that you avoid modifying these settings. They should only be modified if you want to use your own POP3 server. Before modifying the POP Server settings, verify the Enable email receiving (POP3) property is enabled. For information on how to enable the incoming mail server, refer to Enable Email Receiving


Important: The following information applies only to users that use a private or custom POP3 server. When selecting the standard configuration using ServiceNow SMTP and POP3, ServiceNow manages and maintains the email settings and relies on its own servers and infrastructure.




To set up the POP Server settings:

    1. Navigate to System Properties > Email.

    1. Verify that the following properties are correctly defined:



      Incoming (POP) mail server

      Specify the URL of the incoming mail server if it is different from the outbound mail server. By default, the incoming mail server is a ServiceNow POP3 server.
      Incoming (POP) mail account nameSpecify the incoming mail account name for the POP3 server if it is different from the outgoing (SMTP) mail account name. 
      Incoming (POP) mail account passwordDefine the password for the POP3 server if it is different from the outgoing (SMTP) mail account password. 


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Additional InformationFor details on other email properties that are used to configure email processing in ServiceNow, see Email Properties

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Last Updated:2017-10-23 16:26:14