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Cannot create new LDAP server - Not Authorized message appears | Solution

 

Symptoms

 

  • A Not Authorized message appears when selecting Create New Server in the System Lightweight Directory Access Protocol (LDAP) application.

    LDAP application window with Create New Server selected in the left column and Not Authorized message in the right column

 

 

Cause

 

  • The New LDAP Server record producer is inactive.

    List of records that display the New LDAP Server, which is set to false in the Active column

 

 

Resolution

 

    1. Navigate to Service Catalog > Record Producers.

    1. Search for and select the New LDAP Server record.

  1. Set record to Active.

 

 

Related Links

ServiceNow product documentation:

Knowledge Base:

Article Information

Last Updated:2017-09-20 12:05:52
Published:2012-07-18